:root {
  --teal: #67bed9;
  --teal-dark: #4daecb;
  --teal-deep: #3fa6c6;
  --ink: #1d2b30;
  --muted: #5b7078;
  --muted-soft: #7d9199;
  --bg: #f4f7f8;
  --card: #ffffff;
  --line: #dbe6ea;
  --line-strong: #cbdde3;
  --danger: #c0392b;
  --success: #3f9d6d;
  --discord: #5865f2;
  --discord-dark: #4752c4;
  --radius: 3px;
  --shadow-focus: 0 0 0 3px rgba(103, 190, 217, 0.25);
}

* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

[hidden] {
  display: none !important;
}

body {
  font-family: "Jost", "Futura", "Century Gothic", sans-serif;
  background: var(--bg);
  color: var(--ink);
}

header {
  background-color: var(--teal);
  min-height: 80px;
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 14px;
  flex-wrap: wrap;
  padding: 16px 32px;
}

.header-actions {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
}

.header-btn {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  font-family: inherit;
  font-size: 16px;
  font-weight: 500;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: #ffffff;
  background: transparent;
  border: 2px solid #ffffff;
  border-radius: var(--radius);
  padding: 16px 24px;
  text-decoration: none;
  cursor: pointer;
  transition: background-color 0.2s ease, color 0.2s ease;
}

.header-btn:hover,
.header-btn:focus-visible {
  background-color: #ffffff;
  color: #181818;
  outline: none;
}

.header-btn svg {
  flex-shrink: 0;
}

.header-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  border: 2px solid var(--teal);
  object-fit: cover;
  flex-shrink: 0;
  vertical-align: middle;
  background-color: #181818;
}

main {
  max-width: 1120px;
  margin: 0 auto;
  padding: 56px 32px 80px;
}

.page-title {
  position: relative;
  display: inline-block;
  font-size: 40px;
  font-weight: 700;
  letter-spacing: 1px;
  text-transform: uppercase;
  color: var(--ink);
}

.page-title[data-animate="true"] {
  padding-bottom: 14px;
}

.page-title[data-animate="true"] .char {
  display: inline-block;
  white-space: pre;
  opacity: 0;
  animation: char-in 0.75s cubic-bezier(0.22, 1, 0.36, 1) forwards;
  animation-delay: var(--char-delay, 0s);
  will-change: transform, opacity, filter;
}

.page-title[data-animate="true"]::after {
  content: "";
  position: absolute;
  left: 0;
  bottom: 0;
  width: 100%;
  height: 4px;
  border-radius: 2px;
  background: linear-gradient(90deg, var(--teal), var(--teal-deep));
  transform: scaleX(0);
  transform-origin: left center;
  animation: title-underline 0.6s cubic-bezier(0.22, 1, 0.36, 1) forwards;
  animation-delay: var(--title-delay, 0.9s);
}

@keyframes char-in {
  from {
    opacity: 0;
    transform: translateY(0.55em) scale(0.96);
    filter: blur(10px);
  }

  to {
    opacity: 1;
    transform: translateY(0) scale(1);
    filter: blur(0);
  }
}

@keyframes title-underline {
  to {
    transform: scaleX(1);
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-title[data-animate="true"] {
    padding-bottom: 0;
  }

  .page-title[data-animate="true"]::after {
    display: none;
  }

  .page-title[data-animate="true"] .char {
    opacity: 1;
    transform: none;
    filter: none;
    animation: none;
  }
}

.page-subtitle {
  max-width: 620px;
  margin-top: 14px;
  font-size: 17px;
  line-height: 1.6;
  color: var(--muted);
}

.page-subtitle a {
  color: var(--teal-deep);
  text-decoration: underline;
}

.section-title {
  margin: 48px 0 20px;
  font-size: 14px;
  font-weight: 600;
  letter-spacing: 3px;
  text-transform: uppercase;
  color: var(--teal);
}

.back-link {
  display: block;
  width: fit-content;
  margin-bottom: 18px;
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--muted);
  text-decoration: none;
}

.back-link:hover,
.back-link:focus-visible {
  color: var(--teal-deep);
}

.category-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
  gap: 18px;
}

.category-card {
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 24px;
  background-color: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
}

.category-name {
  font-size: 17px;
  font-weight: 600;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  color: var(--ink);
}

.category-desc {
  font-size: 15px;
  line-height: 1.6;
  color: var(--muted);
}

.category-cta {
  align-self: flex-start;
  margin-top: auto;
  margin-left: -16px;
  margin-bottom: -10px;
  padding: 12px 16px;
  text-decoration: none;
  border-radius: var(--radius);
}

.cta-label {
  display: inline-block;
  padding: 8px 14px;
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--teal);
  border: 2px solid transparent;
  border-radius: var(--radius);
  transition: border-color 0.2s ease, background-color 0.2s ease, color 0.2s ease;
}

.category-cta:hover .cta-label,
.category-cta:focus-visible .cta-label {
  border-color: var(--teal);
}

.cta-label:hover {
  background-color: var(--teal);
  color: #ffffff;
}

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  font-family: inherit;
  font-size: 14px;
  font-weight: 600;
  letter-spacing: 2px;
  text-transform: uppercase;
  padding: 15px 26px;
  border: 2px solid transparent;
  border-radius: var(--radius);
  text-decoration: none;
  cursor: pointer;
  transition: background-color 0.2s ease, border-color 0.2s ease, color 0.2s ease;
}

.btn-primary {
  background-color: var(--teal);
  border-color: var(--teal);
  color: #ffffff;
}

.btn-primary:hover,
.btn-primary:focus-visible {
  background-color: var(--teal-dark);
  border-color: var(--teal-dark);
  outline: none;
}

.btn-outline {
  background-color: transparent;
  border-color: var(--teal);
  color: var(--teal-deep);
}

.btn-outline:hover,
.btn-outline:focus-visible {
  background-color: var(--teal);
  color: #ffffff;
  outline: none;
}

.btn-ghost {
  background-color: transparent;
  border-color: transparent;
  color: var(--muted);
  padding: 15px 12px;
  text-decoration: underline;
}

.btn-ghost:hover,
.btn-ghost:focus-visible {
  color: var(--ink);
  outline: none;
}

.btn[disabled] {
  opacity: 0.6;
  cursor: not-allowed;
}

.discord-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
  font-family: inherit;
  font-size: 15px;
  font-weight: 600;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  padding: 16px 26px;
  color: #ffffff;
  background-color: var(--discord);
  border: 2px solid var(--discord);
  border-radius: var(--radius);
  text-decoration: none;
  cursor: pointer;
  transition: background-color 0.2s ease, border-color 0.2s ease;
}

.discord-btn:hover,
.discord-btn:focus-visible {
  background-color: var(--discord-dark);
  border-color: var(--discord-dark);
  outline: none;
}

.form-card {
  max-width: 720px;
  padding: 32px;
  background-color: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
}

.form-field {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-bottom: 22px;
}

.form-field label {
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--ink);
}

.field-hint {
  font-size: 13px;
  font-weight: 400;
  line-height: 1.5;
  letter-spacing: 0;
  text-transform: none;
  color: var(--muted-soft);
}

.field-error {
  font-size: 13px;
  font-weight: 500;
  color: var(--danger);
}

.form-field input,
.form-field select,
.form-field textarea {
  width: 100%;
  font-family: inherit;
  font-size: 16px;
  color: var(--ink);
  background-color: var(--bg);
  border: 1px solid var(--line-strong);
  border-radius: var(--radius);
  padding: 14px 16px;
}

.form-field textarea {
  min-height: 170px;
  line-height: 1.6;
  resize: vertical;
}

.form-field input:focus,
.form-field select:focus,
.form-field textarea:focus {
  outline: none;
  border-color: var(--teal);
  background-color: #ffffff;
  box-shadow: var(--shadow-focus);
}

.form-field.has-error input,
.form-field.has-error select,
.form-field.has-error textarea {
  border-color: var(--danger);
}

.form-field input[readonly],
.form-field select[disabled] {
  color: var(--muted);
  background-color: #eef3f5;
  cursor: not-allowed;
}

.form-actions {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
}

.input-prefix {
  display: flex;
  align-items: center;
  width: 100%;
  background-color: var(--bg);
  border: 1px solid var(--line-strong);
  border-radius: var(--radius);
}

.input-prefix:focus-within {
  border-color: var(--teal);
  background-color: #ffffff;
  box-shadow: var(--shadow-focus);
}

.input-prefix .prefix {
  padding: 0 2px 0 16px;
  font-size: 16px;
  font-weight: 600;
  color: var(--muted);
}

.input-prefix input {
  flex: 1 1 auto;
  background-color: transparent;
  border: 0;
  padding: 14px 16px 14px 2px;
}

.input-prefix input:focus {
  outline: none;
  border: 0;
  background-color: transparent;
  box-shadow: none;
}

.form-field.has-error .input-prefix {
  border-color: var(--danger);
}

.input-prefix input[readonly] {
  background-color: transparent;
}

.panel {
  max-width: 720px;
  padding: 32px;
  background-color: var(--card);
  border: 1px solid var(--line);
  border-left: 4px solid var(--teal);
  border-radius: var(--radius);
}

.panel h2 {
  font-size: 22px;
  font-weight: 700;
  letter-spacing: 1px;
  text-transform: uppercase;
}

.panel p {
  margin-top: 12px;
  font-size: 16px;
  line-height: 1.6;
  color: var(--muted);
}

.panel .reference {
  font-weight: 600;
  letter-spacing: 1px;
  color: var(--ink);
}

.panel-actions {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
  margin-top: 26px;
}

.notice {
  max-width: 720px;
  margin-top: 22px;
  padding: 16px 20px;
  font-size: 14px;
  line-height: 1.65;
  color: var(--muted);
  background-color: #eef7fa;
  border: 1px solid var(--line);
  border-left: 4px solid var(--teal);
  border-radius: var(--radius);
}

.notice strong {
  color: var(--ink);
}

.badge {
  display: inline-block;
  padding: 5px 10px;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  border: 1px solid currentColor;
  border-radius: 2px;
}

.badge-open {
  color: var(--teal-deep);
}

.badge-answered {
  color: var(--success);
}

.badge-closed {
  color: var(--muted-soft);
}

.ticket-list {
  display: flex;
  flex-direction: column;
  gap: 14px;
  list-style: none;
}

.ticket-item {
  display: flex;
  align-items: center;
  gap: 18px;
  flex-wrap: wrap;
  padding: 20px 24px;
  background-color: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  text-decoration: none;
  color: inherit;
  transition: border-color 0.2s ease;
}

.ticket-item:hover,
.ticket-item:focus-visible {
  border-color: var(--teal);
  outline: none;
}

.ticket-item-main {
  flex: 1 1 280px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.ticket-ref {
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  color: var(--muted-soft);
}

.ticket-subject {
  font-size: 17px;
  font-weight: 600;
  color: var(--ink);
}

.ticket-meta {
  font-size: 14px;
  color: var(--muted);
}

.ticket-header {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
}

.detail-subject {
  margin-top: 14px;
  font-size: 24px;
  font-weight: 600;
  line-height: 1.3;
  color: var(--ink);
}

.detail-list {
  display: grid;
  grid-template-columns: 160px 1fr;
  gap: 10px 20px;
  margin-top: 22px;
}

.detail-list dt {
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--muted-soft);
}

.detail-list dd {
  font-size: 16px;
  color: var(--ink);
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.ticket-body {
  margin-top: 26px;
  padding-top: 24px;
  border-top: 1px solid var(--line);
  font-size: 16px;
  line-height: 1.7;
  white-space: pre-wrap;
}

.empty-state {
  max-width: 720px;
  padding: 32px;
  background-color: var(--card);
  border: 1px dashed var(--line-strong);
  border-radius: var(--radius);
}

.empty-state .page-subtitle {
  margin-top: 0;
}

.empty-state .btn {
  margin-top: 22px;
}

.list-actions {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
  margin-top: 22px;
}

.thread {
  display: flex;
  flex-direction: column;
  gap: 16px;
  margin-top: 26px;
  padding-top: 24px;
  border-top: 1px solid var(--line);
}

.message {
  padding: 18px 20px;
  background-color: var(--bg);
  border: 1px solid var(--line);
  border-radius: var(--radius);
}

.message-staff {
  background-color: #eef7fa;
  border-color: var(--teal);
}

.message-meta {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  color: var(--muted-soft);
}

.message-body {
  margin-top: 10px;
  font-size: 16px;
  line-height: 1.7;
  white-space: pre-wrap;
}

.message-delivery {
  margin-top: 10px;
  font-size: 13px;
  color: var(--muted-soft);
}

.staff-list {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.staff-item {
  display: flex;
  flex-direction: column;
  gap: 14px;
  padding: 22px 24px;
  background-color: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
}

.staff-item-head {
  display: flex;
  align-items: center;
  gap: 16px;
  flex-wrap: wrap;
}

.staff-item-main {
  flex: 1 1 280px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.staff-user {
  font-size: 14px;
  color: var(--muted);
}

.staff-details {
  font-size: 15px;
  line-height: 1.7;
  color: var(--muted);
  white-space: pre-wrap;
}

.reply-form {
  display: flex;
  flex-direction: column;
  gap: 12px;
  padding-top: 16px;
  border-top: 1px solid var(--line);
}

.reply-form textarea {
  width: 100%;
  min-height: 120px;
  font-family: inherit;
  font-size: 16px;
  line-height: 1.6;
  color: var(--ink);
  background-color: var(--bg);
  border: 1px solid var(--line-strong);
  border-radius: var(--radius);
  padding: 14px 16px;
  resize: vertical;
}

.reply-form textarea:focus {
  outline: none;
  border-color: var(--teal);
  background-color: #ffffff;
  box-shadow: var(--shadow-focus);
}

.form-section-hint {
  max-width: 720px;
  margin: -10px 0 18px;
  font-size: 14px;
  line-height: 1.6;
  color: var(--muted);
}

.optional-tag {
  margin-left: 8px;
  font-size: 12px;
  font-weight: 500;
  letter-spacing: 1px;
  color: var(--muted-soft);
}

.notice-amber {
  background-color: #fdf6e6;
  border-left-color: #e0a33a;
}

.file-field input[type="file"] {
  width: 100%;
  font-family: inherit;
  font-size: 14px;
  color: var(--muted);
  background-color: transparent;
  border: 0;
  padding: 0;
}

.file-field input[type="file"]::file-selector-button {
  font-family: inherit;
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--ink);
  background-color: #ffffff;
  border: 1px solid var(--line-strong);
  border-radius: var(--radius);
  padding: 11px 18px;
  margin-right: 14px;
  cursor: pointer;
  transition: border-color 0.2s ease, color 0.2s ease;
}

.file-field input[type="file"]::file-selector-button:hover {
  border-color: var(--teal);
  color: var(--teal-deep);
}

.file-field input[type="file"]:focus {
  outline: none;
}

.file-field input[type="file"]:focus-visible::file-selector-button {
  border-color: var(--teal);
  box-shadow: var(--shadow-focus);
}

@media (max-width: 600px) {
  header {
    padding: 14px 18px;
  }

  .header-btn {
    font-size: 14px;
    padding: 12px 16px;
  }

  main {
    padding: 40px 20px 64px;
  }

  .page-title {
    font-size: 30px;
  }

  .form-card,
  .panel,
  .empty-state {
    padding: 22px;
  }

  .detail-list {
    grid-template-columns: 1fr;
    gap: 6px 0;
  }

  .detail-list dd {
    margin-bottom: 14px;
  }

  .btn,
  .discord-btn {
    width: 100%;
  }

  .form-actions,
  .panel-actions {
    gap: 10px;
  }
}